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Master ServiceNow Skill with RizeX Labs
A structured, step-by-step roadmap designed to take you from beginner to job-ready with real-time projects and placement support.
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Who is this program for?
Freshers & Recent Graduates
0–2 Years Experience
Start your career in IT with a structured roadmap. Learn ServiceNow from scratch and build real-world projects to become job-ready.
Career Switchers (Non-IT to IT)
No Coding Required
Transition into high-demand tech roles without coding background. We guide you step-by-step from basics to real job skills.
Support Engineers & IT Professionals
Career Growth Path
Upgrade your career from support roles to high-paying ServiceNow Developer or Admin positions with hands-on implementation skills.
Admins & Developers Upskilling
Advance Your Skills
Enhance your existing skills with ServiceNow development, integrations, and real-time projects to unlock better opportunities.
Why Choose RizeX Labs for ServiceNow Training
Industry-focused training designed to make you job-ready — not just certified.
Admin & Platform Setup
Master ServiceNow fundamentals, and user-role management to build a strong platform foundation.
ITSM (Core Module)
Learn incident, problem, and change management with complete lifecycle workflows used in real IT environments.
Development & Scripting
Integrations (APIs)
Integrate ServiceNow with external systems using REST/SOAP APIs and real-time data exchange.
CMDB & Discovery
Understand CI relationships, discovery, and service mapping for enterprise-level infrastructure visibility.
HRSD Module
Implement HR case management, employee lifecycle workflows, and HR service automation.
Automation & Workflows
Automate processes using Flow Designer, workflows, and scheduled jobs for end-to-end business operations.
Real-Time Projects
Work on industry-level projects to gain hands-on experience and become job-ready.
⭐ 4.8/5 Rating
👨💻 3000+ Active Students
💼 250+ Hiring Partners
Detailed Course Curriculum
Explore each module in detail — from fundamentals to advanced enterprise-level concepts.
Module 1: Platform Fundamentals & Setup
- Introduction to Cloud Computing (SaaS, PaaS, Public/Private Cloud)
- Benefits of Cloud Computing
- ServiceNow Overview, Features, Objectives
- ServiceNow Lifecycle, Architecture & Market Trends
- ServiceNow Versions & Prerequisites
- PDI Account Creation & Instance Setup
- Admin Password Reset & Instance Access
- Use of stats.do
- Introduction to User Administration
- Creating Users, Groups, Roles
- End User vs ITIL User vs Admin
- Company & Department Setup
Module 2: ITSM (Core ServiceNow Module)
- Introduction to ITSM & real-world use
- Incident Management Lifecycle & State Model
- Problem Management Lifecycle & Root Cause Analysis
- Linking Incidents with Problems
- Knowledge Articles in Problem Management
- Change Management Lifecycle
- Types of Changes (Standard, Emergency, Normal)
- Risk Assessment & Change Workflows
- Knowledge Management Lifecycle
- Knowledge Base Creation & Article Publishing
- Knowledge Workflow (Approval, Instant Publish, Retire)
- Knowledge Integration with Incident & Portal
Module 3: Data Model, Forms & Platform Configuration
- Tables (OOB, Custom, Extended, Referenced)
- Schema Map & Task Table
- Creating & Deleting Custom Tables
- Dictionary Entries & Dictionary Override
- Decision Tables & Remote Tables
- Forms (Layout, Sections, Personalization)
- Field Properties & Annotations
- Dot Walking
- Lists, Filters, Condition Builder
- Breadcrumbs, Context Menus
- List Controls, Layout, Calculations
- Formatters & Process Flow Formatter
Module 4: Scripting & Development
- Client Scripts (onLoad, onChange, onSubmit, onCellEdit)
- Catalog Client Scripts
- Script Includes & GlideAjax
- Glide APIs (GlideRecord, GlideForm, GlideUser, GlideSession, GlideDate, etc.)
- Business Rules (Sync, Async, Display, Query)
- Preventing Recursive Rules
- UI Actions (Client & Server)
- UI Pages & UI Macros
- gsftSubmit usage
- Fix Scripts
Module 5: Automation, Workflow & Platform Logic
- UI Policies & Data Policies
- Data Lookup Rules & Assignment Rules
- Flow Designer (Flows, Actions, Subflows, Triggers, Data Pills)
- Workflow Editor & Activities
- Scheduled Jobs
- Script Actions
- Service Catalog (Catalog Items, Variables, Record Producers)
- Order Guides & Cascade Variables
- Record Producers & Workflow Integration
- Service Level Management (SLA, OLA, UC)
- SLA Tracking & Configuration
Module 6: Integrations, Data Handling & Reporting
- Import Sets & Transform Maps
- Data Sources (External systems, Oracle, OIDC)
- Coalesce & Data Transformation Scripts
- REST API Integrations (Outbound)
- SOAP API Integrations
- Inbound APIs (Table API, Import Set API, Scripted REST API)
- JSON & XML handling
- Email Notifications & Templates
- Inbound Email Actions
- Reports (Types, Creation, Scheduling)
- Dashboards & Data Visualization
Module 7: Advanced Modules (CMDB, Discovery & HRSD)
CMDB & Discovery
- CMDB Fundamentals (CI, Relationships, Data Model)
- CMDB vs Asset Management
- Identification & Reconciliation Engine (IRE)
- CMDB Health, Governance & Data Quality
- MID Server (Installation, Configuration, Troubleshooting)
- Discovery (Infrastructure, Server, Network, Database)
- Cloud Discovery (AWS, Azure, GCP)
- Service Mapping & Dependency Mapping
- Impact Analysis
HRSD (Human Resource Service Delivery)
- HRSD Architecture & Setup
- HR Profiles & Employee Data Management
- HR Workspace & Case Handling
- HR Case Lifecycle & Assignment Rules
- HR Knowledge Management
- Employee Service Center (Portal)
- Lifecycle Events (Onboarding, Offboarding)
- HR Workflows & Automation
- HR Reports & Dashboards
- HRSD Best Practices (Security, Governance, Privacy)
Hands-On Learning Approach
Learn by doing with a structured, practical approach designed to help you understand concepts deeply and apply them effectively.
- Practical, concept-driven learning approach
- Guided exercises and implementation-focused sessions
- Industry-aligned use cases and scenarios
- Structured learning with step-by-step guidance
- Trusted by 3000+ Learners
Incident Management System
Build a complete incident lifecycle with workflows, SLAs, and real-time ticket handling.
Change Approval Workflow
Design approval-based workflows with risk assessment and automated decision-making.
Service Catalog Application
Create catalog items, request flows, and user-friendly service portals.
HR Case Management System
Develop HR workflows for employee requests, case handling, and lifecycle management.
API Integration Use Case
Integrate ServiceNow with external systems using REST APIs and real-time data exchange.
CMDB & Discovery learnings
Implement CI relationships, discovery processes, and service mapping for enterprise environments.
Choose the Right ServiceNow Training Path for Your Career
Compare program features, duration, and outcomes to select the track that matches your experience level and career goals.
Feature
Essential Training
ServiceNow Pro Training
Job Ready Bootcamp
Mode
Online Training
Online / Offline Training
Offline Bootcamp
Duration
2.5 Months
3.5 Months
10 Months
Daily Training
1-2 Hours
1-2 Hours
3-8 Hours Daily
Live Project Work
❌
❌
6 Months
Fees
₹ 48,000/-
₹ 65,000/-
₹ 99,000/-
ServiceNow Admin
✅
✅
✅
JavaScript Basics
✅
✅
✅
ServiceNow Development
✅
✅
✅
Integrations
✅
✅
✅
ITSM Implementation
✅
✅
✅
CMDB Implementation
❌
✅
✅
HRSD Implementation
❌
✅
✅
Now Assist
❌
❌
✅
GRC Implementation (Self Paced)
❌
❌
✅
Recordings of Live Training
✅
✅
✅
Realtime Task Based Learning
✅
✅
✅
Admin Mini Projects Tasks
✅
✅
✅
Development Mini Project Tasks
✅
✅
✅
Resume Building Session
✅
✅
✅
Access to the Job Alerts
✅
✅
✅
Mock Interviews
3 Mock Interviews
3 Mock Interviews
Unlimited Mock
Access to the Labs
❌
❌
✅
Live Communication Classes
❌
❌
✅
Live Softskills
❌
❌
✅
Presentation Classes
❌
❌
✅
Work on Live Project
❌
❌
✅
Become Part of Bench
❌
✅
✅
Office Style Work Grooming
❌
❌
✅
Feature
Essential Training
ServiceNow Pro Training
Job Ready Training
Mode
Online
Online/ Offline
100% Offline Mode
Duration
2.5 Months
3.5 Months
10 Months
Daily Training
1-2 Hours Daily
1-2 Hours Daily
3-8 Hours Daily
Live Project
Work
❌
❌
6 Months-
9 Hours Day
Fees
₹ 48,000/-
₹ 65,000/-
99,000/-
ServiceNow Admin
✅
✅
✅
JavaScript
✅
✅
✅
ServiceNow Scripting
✅
✅
✅
Integrations
✅
✅
✅
ITSM
✅
✅
✅
CMDB
❌
✅
✅
HRSD
❌
✅
✅
Now Assist
❌
❌
✅
GRC (SP)
❌
❌
✅
Recordings of Live Class
✅
✅
✅
Realtime Tasks
✅
✅
✅
Admin mini Projects
✅
✅
✅
Dev mini Projects
✅
✅
✅
Resume Building
✅
✅
✅
Access to Job Alerts
✅
✅
✅
Mock Interviews
3 Mocks
3 Mocks
Unlimited Mocks
Lab Access
❌
❌
✅
Communication Classes
❌
❌
✅
Softskill Classes
❌
❌
✅
Presentation Classes
❌
❌
✅
Live Project Work
❌
❌
✅
Be on our bench
❌
❌
✅
Office Work Grooming
❌
❌
✅
What You’ll Achieve After This Program
Job-Ready Skills
Gain hands-on experience with real ServiceNow use cases
Interview Confidence
Crack interviews with mock sessions & real questions
Salary Growth
Gain hands-on experience with real ServiceNow use cases
Real Project Experience
Work on industry-based ITSM and automation projects
Resume & LinkedIn
Stand out with optimized profile and project portfolio
Long-Term Career
Build a future-proof career in enterprise platforms
Real Students. Real Results.
From non-IT, career gaps, and freshers → now working in top tech companies
#NonITBackground
#Salesforce
#Fresher
Bhavesh Kadu
Coming from a non-IT background, I had zero confidence. RizeX Labs guided me step-by-step, and I landed my first Salesforce job in just 4 months.
#CareerGap
#ServiceNow
#Fresher
Rohini Juwar
The structured learning, real-time projects and Mock Interviews made everything easy to understand. Mock interviews helped me crack my first job.
#CareerGap
#Salesforce
#Tech
Rajat Modi
Switching careers felt risky; I was struggling with a career gap, but the RizeX Labs mentorship and genuine placement support made it possible.
#ServiceNow
#Fresher
#Tech
Sachin Suroji
From confusion to clarity — the industry-ready Salesforce admin and development hands-on training roadmap and support system helped me secure a job quickly.