Effective date: 1 August 2026
Last updated: 1 August 2026

Issued by
RIZEX LABS LLP
LLPIN: ADA-5473
Registered office: S. No. 48/25, Ruby Hostel Near, Bank of Maharashtra, Vadgaon Budruk, Pune City, Pune – 411041, Maharashtra, India
Refund queries: connect@rizexlabs.com
Phone: 8767401160

This policy sets out when a refund may be granted for fees paid to RIZEX LABS LLP. It applies to all training programs, masterclasses, workshops, and self-paced courses. By enrolling in any program, you confirm that you have read and accepted this policy.

Read this before you pay

Course fees are non-refundable. A cancellation request is considered only if it is raised within 12 hours of payment and no part of the service has been delivered to you. After that window, or once your batch is assigned, no refund is available under any circumstances.

1. General position

• All payments made to RizeX Labs are strictly non-refundable, except in the limited circumstances set out in clause 2 and clause 6.
• Seats in our batches are limited. When you enrol, that seat is withdrawn from other applicants, our trainer allocation and batch planning are committed, and onboarding is initiated. This is why our cancellation window is short.
• This policy applies equally to full payments, part payments, instalments, and discounted or promotional enrolments.

2. When a refund may be considered

A refund request will be considered only if all four of the following conditions are met:

1. A written cancellation request is sent to connect@rizexlabs.com within 12 hours of payment, and
2. You have not been assigned to any batch, and
3. The admission confirmation email has not been sent to you, and
4. No access to any part of the service has been provided — including learning platform access, course material, batch group addition, onboarding communication, or counselling and career sessions delivered after payment

If any one of the above conditions is not met, the payment is non-refundable.

The 12-hour period is calculated from the timestamp of successful payment as recorded by our payment gateway. Requests made by phone, WhatsApp, or verbally to any staff member are not valid unless confirmed by email within the same 12-hour window.

3. Situations where no refund is available

To be clear, refunds will not be provided in any of the following cases:

• Change of mind after enrolment
• Failure or inability to attend classes, for any reason
• Personal, medical, professional, or scheduling conflicts
• Delay in joining, or dropping out midway through a batch
• Dissatisfaction without a demonstrable, unresolved service failure on our part
• Not clearing a vendor certification exam
• Not receiving interview calls, job offers, or a particular salary outcome
• Once a batch has been assigned, or admission has been confirmed
• Once any onboarding or course-related communication has been shared with you
• Suspension or termination of your access for breach of our Terms & Conditions
• Loss of access caused by you sharing credentials or redistributing course material

4. When the service is treated as delivered

RizeX Labs considers the service to have been initiated as soon as any one of the following has occurred:

• A batch has been assigned to you
• An admission confirmation email has been sent
• You have been added to a batch group or communication channel
• Learning platform credentials have been issued
• Any course material has been shared

After service initiation, no refund is applicable under any circumstances.

5. Batch transfer instead of refund

• Where you cannot continue with your assigned batch, you may request a transfer to a later batch. Requests are reviewed on a case-by-case basis and are subject to seat availability.
• Requests must be made in writing to connect@rizexlabs.com in advance. Approval is at our sole discretion.
• An administrative fee may apply, and will be communicated to you before the transfer is processed.
• Batch transfer is offered as a support option. It is not a substitute for a refund and does not create any entitlement to one.

6. If RizeX Labs cancels a batch

If we cancel a program or batch outright and are unable to deliver it:

• You may choose enrolment in an alternative batch or program of equivalent value, or a refund of the fees paid for the undelivered portion
• Where a batch is rescheduled or postponed rather than cancelled, we will offer you a transfer to the revised schedule or an alternative batch. A rescheduling does not by itself create a refund entitlement
• Individual sessions cancelled for trainer unavailability, technical failure, or force majeure will be rescheduled or made available as a recording, and do not create a refund entitlement

7. Duplicate and failed transactions

• Where a duplicate payment is made for the same enrolment, the excess amount will be refunded in full.
• Where an amount is debited but the transaction fails and no enrolment is created, the amount is typically auto-reversed by your bank within 5–7 working days. If it is not, write to us with the transaction reference and we will take it up with the gateway.
• These cases are treated as transaction corrections and are not subject to the 12-hour window in clause 2.

8. How to raise a refund request

Email connect@rizexlabs.com with the subject line “Refund Request” and include:

• Your full name and registered phone number
• The program you enrolled in
• Payment date, time, amount, and transaction or order ID
• The reason for your request

We will acknowledge your request within 48 hours and communicate our decision within 7 working days.

9. Refund processing

• Approved refunds are processed within 7–10 working days of approval.
• Refunds are credited only to the original payment method and account used for the transaction. We do not process refunds to a different account, to cash, or to a third party.
• Once we initiate the refund, the time taken for the amount to reflect in your account depends on your bank or card issuer.

10. Deductions

• Payment gateway and transaction charges incurred on the original payment are non-recoverable and may be deducted from any approved refund.
• GST already remitted to the government, and any administrative charges specified at the time of approval, may also be deducted.
• Where a discount, scholarship, or bundled offer was applied, the refund is calculated on the amount actually paid.

11. Misuse of this policy

Any attempt to misuse this policy, including false claims, fabricated timestamps, chargeback abuse, or requesting a refund after consuming course material, will lead to immediate rejection. We reserve the right to suspend or terminate access in such cases and to recover any resulting loss.

If you have a genuine concern about the quality of our service, raise it with us first under clause 12. Filing a chargeback without contacting us prevents us from resolving the issue and may result in permanent suspension of your access.

12. Grievance redressal

If your refund request is declined and you wish to escalate, contact our Grievance Officer:

Grievance Officer: Mr. Vaibhav Bode
Email: connect@rizexlabs.com
Phone: 8767401160

We acknowledge escalations within 48 hours and aim to resolve them within 15 working days.

13. Policy updates and governing law

We may update this policy at any time. The version in force on the date of your payment governs your enrolment. This policy is governed by the laws of India, and the courts at Pune, Maharashtra shall have exclusive jurisdiction.

Where this policy conflicts with our Terms & Conditions, this policy prevails on all refund and cancellation matters.

Contact us

RIZEX LABS LLP
S. No. 48/25, Ruby Hostel Near, Bank of Maharashtra, Vadgaon Budruk, Pune City, Pune – 411041, Maharashtra, India
Email: connect@rizexlabs.com
Phone: 8767401160
Website: rizexlabs.com