ServiceNow Admin & Development — Self-Paced Training

100% self-paced learning

Everything from the live programme, on your schedule

Structured video lessons you work through in your own time, built around real-world scenarios and practical implementation rather than theory. Start at the fundamentals and progress to advanced concepts.

Self-paced
Format: Lifetime
Access: Included
Future updates: Notes
Included

What is included

Structured video lessons The full programme, in order, so you always know what comes next.
Lifetime content access Come back to any lesson whenever you need it. It does not expire.
Real-world scenarios Practical implementation, the way it is done on a real project.
Supporting notes Reference material and practical resources alongside the lessons.
Fundamentals to advanced Starts from the basics and builds up, so no prior experience is assumed.
Future course updates As the curriculum evolves, the new content is yours too.

Why Choose RizeX Labs for ServiceNow Training

Industry-focused training designed to make you job-ready — not just certified.

Admin & Platform Setup

Master ServiceNow fundamentals, and user-role management to build a strong platform foundation.

ITSM (Core Module)

Learn incident, problem, and change management with complete lifecycle workflows used in real IT environments.

Development & Scripting

Build automation using client scripts, business rules, and Glide APIs to handle real-world business logic.

Integrations (APIs)

Integrate ServiceNow with external systems using REST/SOAP APIs and real-time data exchange.

CMDB & Discovery

Understand CI relationships, discovery, and service mapping for enterprise-level infrastructure visibility.

HRSD Module

Implement HR case management, employee lifecycle workflows, and HR service automation.

Automation & Workflows

Automate processes using Flow Designer, workflows, and scheduled jobs for end-to-end business operations.

Real-Time Projects

Work on industry-level projects to gain hands-on experience and become job-ready.

Detailed Course Curriculum

Explore each module in detail — from fundamentals to advanced enterprise-level concepts.

Tracks: 8
Modules: 45
Topics: 302

01 Cloud & Platform Introduction Where ServiceNow sits in the cloud landscape, and why enterprises run on it. 10 topics

Introduction to Cloud Computing
Private and Public Cloud
Difference between SaaS and PaaS
Benefits of Cloud Computing
What is ServiceNow?
Why and who can use ServiceNow
History of ServiceNow
ServiceNow features and objectives
ServiceNow lifecycle and architecture
ServiceNow market trends and versions

02 PDI Account & Instance Setup Get your own developer instance running before the first exercise. 5 topics

Creating a PDI account in ServiceNow
Requesting an instance
Resetting the admin password
Who creates the developer instance
Use of stats.do

03 User Administration Users, groups and roles — the access model everything else depends on. 7 topics

Introduction to user administration
Creating users
Types of user interfaces in ServiceNow
End User vs ITIL User vs Administrator
Working with groups
Working with roles
Creating departments and companies

01 ITSM Introduction The service management framework the platform is built around. 3 topics

Introduction to ITSM
Overview of ITSM processes
How ITSM maps onto ServiceNow

02 Incident Management The lifecycle and state model behind every ticket. 4 topics

Introduction to Incident Management
What is an incident
Incident Management lifecycle
Working with the state model

03 Problem Management Root cause work, workarounds and known errors. 9 topics

Problem definition and records
Associating incidents to a problem
Problem lifecycle and default states
Knowledge article usage in Problem
Communicating a workaround and a fix
Creating known error articles
Working with problem tasks
Root cause analysis
Problem Management properties

04 Change Management Standard, normal and emergency change, with risk assessment. 10 topics

Creating change requests
The change request table
Raising a change from an incident
Simple, Standard and Emergency changes
Standard change catalog and templates
Change lifecycle and state model
Risk calculation and risk assessment
Change Management plugins
Unauthorized change requests
Change properties

05 Knowledge Management Article lifecycle, publishing workflows and access criteria. 11 topics

Introduction to Knowledge Management
Knowledge lifecycle and state model
Configuring Knowledge Management
Creating, publishing and retiring articles
Creating a knowledge base
Knowledge Management roles
Open submission and feedback management
User criteria in Knowledge Management
Integrating articles into Incident and Service Portal
Instant and approval publish workflows
Knowledge Coach

06 Service Level Management SLAs, OLAs and underpinning contracts, with real calculation. 8 topics

Introduction to Service Level Management
Types of SLAs
Working with SLA, OLA and UC
Understanding existing SLA definitions
Creating a new SLA definition
SLA targets and schedules
Retroactive start and pause
SLA calculation and tracking

01 Tables, Fields and Columns The data layer: how ServiceNow stores everything. 14 topics

Introduction to tables
Out-of-the-box tables
Types of tables in ServiceNow
Extended and referenced tables
Schema map
Creating and deleting custom tables
Default fields and the u_ prefix
Dictionary entries
Configuring labels, choices and styles
Working with choice lists
Rollback and delete recovery
Data dictionary tables
Use of the Task table
Remote tables

02 Dictionary Override Change field behaviour on an extended table without touching the parent. 5 topics

Override mandatory and read-only
Override display and default value
Override dependent and calculated value
Override reference qualifier
Override attributes

03 Forms and Formatters How records are presented, and how to shape that. 11 topics

Forms, records, headers and fields
Configuring and personalising forms
Form design and form layout
Form sections and field properties
Annotations and dot walking
Types of formatters in the base system
Process flow formatter for Incident
Condition builder and breadcrumbs
Context menus and list controls
List layout, list calculations and wildcard entries
Updating multiple records

04 Data & Assignment Lookup Rules Set field values and assignments from data, not script. 6 topics

Introduction to data lookup rules
Creating and modifying lookup rules
Data lookup on Incident and Problem
Data lookup definitions and record matcher
Defining assignment rules
Precedence between lookup, assignment and business rules

05 UI Policy and Data Policy Two ways to enforce field behaviour, and when to use each. 8 topics

Introduction to UI Policy and its uses
Creating UI policies for the Incident table
UI policy terminology
Global, On Load, Reverse if false and Inherit
Hiding related lists
Creating data policy rules
Converting between UI and Data Policy
Difference between UI policy and Data policy

06 Access Control Lists The security model, table and field level. 7 topics

Introduction to system security
Elevated roles and security_admin
Creating a new ACL rule
Table-level and field-level ACLs
ACL operations and execution order
Types of ACLs
Table and None, * and None, * and *, Table and Field

07 Update Sets Moving configuration between instances safely. 6 topics

Introduction to and importance of update sets
Update set tables
What is and is not captured
Default update sets and administration
Creating local update sets
Working with retrieved update sets

01 Client Scripts Client-side logic and when it is the right tool. 6 topics

Introduction to client scripts
Where client scripts run
onLoad, onChange, onSubmit and onCellEdit
Creating a new client script
Catalog client scripts
Difference between client and catalog client scripts

02 Script Include with GlideAjax Calling server logic from the client without a page reload. 3 topics

Introduction to GlideAjax
Importance of GlideAjax
Calling a Script Include with GlideAjax

03 Business Rules Server-side logic on insert, update, query and display. 7 topics

Introduction to and importance of business rules
Display and query business rules
Async and sync business rules
Business rule actions
Preventing recursive business rules
Working with existing business rules in a PDI
Global variables in business rules

04 UI Actions, Pages and Macros Buttons, links and custom interface pieces. 6 topics

Introduction to and importance of UI actions
Creating UI actions in different places
Client-side UI actions
Importance of gsftSubmit
Creating a UI page and calling it from a script, UI action or module
Creating a UI macro and calling it in a formatter, dictionary or catalog variable

05 Glide APIs The server and client APIs you will use every day. 7 topics

Client-side and server-side Glide APIs
GlideRecord and its methods
GlideForm and its methods
GlideUser and GlideSession
GlideDate and GlideList
GlideElement and GlideDialogWindow
GlideAggregate and its methods

06 Fix Scripts and Scheduled Jobs One-off and recurring server-side execution. 5 topics

Creating, running and testing fix scripts
Introduction to scheduled jobs
Scheduled job states
Creating and running a scheduled job
Viewing scheduled items

07 Script Actions Responding to platform events asynchronously. 2 topics

Firing a script action from an event
Running server script asynchronously

01 Flow Designer Low-code automation: flows, subflows and actions. 6 topics

Creating a flow
Creating an action
Creating and calling a subflow
Calling an action
Trigger conditions
Working with data pills

02 Service Catalog Catalog items, variables and order guides. 8 topics

Introduction to Service Catalog
Configuring catalogs and categories
Creating catalog items
Adding Service Catalog to Service Portal
Types of catalog items
Record producers
Types of variables
Order guides, rule base and cascade variables

03 Record Producers and Variable Sets Turning a form submission into any record. 7 topics

Creating variable sets
Working with user criteria
Catalog UI policies and catalog client scripts
Variable attributes and reference qualifiers
Service Catalog properties
Fulfillment groups and catalog request reports
Adding a workflow to a catalog item

04 Order Guides Bundling multiple catalog items into one request. 4 topics

Creating an order guide
Submitting multiple catalog items
Rule base
Cascade variables

05 Notifications and Inbound Email Outbound notifications and inbound email actions. 9 topics

Introduction to system notifications
Creating email notifications
Notification tabs and preview
Email templates
Notifications on event fired and on trigger
Notification email scripts
Omitting watermarks and sending to CC
Allow digest, email subscription and push notifications
Inbound email actions: New, Reply and Forward

01 Import Sets Loading external data and transforming it into records. 8 topics

Introduction to import sets
The data import process
Preparing data for import
Data loading
Creating transform maps and field mapping
Coalesce and multiple coalesce
Running transform maps
Importing data sources and scheduling import sets

02 Transform Maps and Event Scripts Fine control over how imported data lands. 4 topics

Introduction to transform event scripts
Types of event scripts
Working with all types of event scripts
Testing coalescing and transform scripts

03 Data Sources Pulling from files, databases and identity providers. 3 topics

Loading data from different sources
Loading data from Oracle
Loading data from OIDC

04 Related Lists Surfacing related records on a form. 3 topics

Introduction to related lists
Working with related lists
Creating a new related list and adding it to a form

05 Reports and Dashboards Turning platform data into something a manager reads. 10 topics

Introduction to reports and report types
Creating and deleting reports
Adding reports to a dashboard
Report sharing and scheduling
Publishing and unpublishing reports
Report properties and statistics
Working with gauges
Creating dashboards
Responsive and non-responsive dashboards
Home page vs dashboard

06 Automated Test Framework (ATF) Regression testing your configuration before upgrades. 10 topics

Introduction to ATF and the benefits of automated testing
ATF architecture and components
Creating and configuring test cases
Understanding test steps
Working with test suites
Client-side and server-side test steps
Form validation and UI testing
Record validation and assertions
Running and debugging ATF tests
Best practices and real-time demo

01 Outbound REST Messages Sending data from ServiceNow to a third-party system. 4 topics

Sending a request from ServiceNow to a third party
Validations
Authentication
Understanding the JSON body

02 Inbound Table API Creating records from an external caller. 3 topics

Creating a record in ServiceNow
Validations
Understanding the JSON body

03 Inbound Import Set API Staging inbound data through an import set table. 3 topics

Creating a record in a ServiceNow import set table
Validations
Understanding the JSON body

04 Scripted REST APIs Building your own endpoints on the platform. 3 topics

Creating a record using a Scripted REST API
Validations
Understanding the JSON body

01 CMDB Fundamentals Configuration items, classes and relationships. 9 topics

Introduction to Configuration Management
What is a CMDB
Configuration Items and the CI lifecycle
CMDB data model
Base table cmdb_ci and class hierarchy
CI relationships and dependency mapping
CMDB vs Asset Management
Identification and Reconciliation Engine (IRE)
Data normalization concepts

02 CMDB Administration & Health Extending the CMDB and keeping the data trustworthy. 9 topics

CMDB Class Manager
Extending and creating CI classes
Adding attributes and table inheritance
Managing CI identifiers
CMDB Query Builder and relationship queries
Impact analysis and service dependency visualisation
CMDB Health dashboard
Completeness, compliance and correctness
Data certification and governance model

03 MID Server & Discovery Finding infrastructure automatically. 8 topics

What is a MID Server
MID Server installation and configuration
Secure communication with the instance
Troubleshooting MID Server issues
Discovery process flow: Scan, Classify, Identify, Explore, Relate
Credentials management and discovery schedules
Probes and sensors
CI identification rules

04 Horizontal & Cloud Discovery Servers, network, databases and cloud resources. 7 topics

Infrastructure and server discovery (Windows/Linux)
Network device and database discovery
CI relationship creation
Troubleshooting discovery failures
AWS, Azure and GCP discovery
Discovering cloud resources as CIs
Cloud relationship mapping

05 Service Mapping Mapping technical components to business services. 6 topics

Introduction to Service Mapping
Business service vs technical service
Top-down discovery and entry points
Traffic-based mapping
Application dependency mapping
Service impact analysis

06 HRSD Foundation & Cases HR service delivery, from profile to resolved case. 9 topics

Introduction to HR Service Delivery
HR shared services model and HRSD architecture
HR roles and security model
Activating the HRSD plugin
HR profile configuration and employee data structure
Centers of Excellence (COE)
HR case lifecycle and services configuration
Skills-based routing and assignment rules
Case security and access control

07 HR Workspace, ESC & Lifecycle Events Where HR agents work and employees self-serve. 9 topics

HR Agent Workspace navigation
Case queues, assignment and SLA tracking
Confidential case handling
Employee Service Center and HR portal configuration
Creating HR catalog items, variables and approvals
HR knowledge base structure and publishing workflow
Onboarding and offboarding configuration
Activity sets and cross-department automation
HR reporting and dashboards

Sample lectures

Watch part of the actual course before you ask for access — the same recordings you would be buying, not a trailer.

Demos unlocked

Careers

ServiceNow Career Explained

What ServiceNow roles exist, who hires for them, and the honest route in from where you are now.

ServiceNow

ServiceNow Admin Demo

A real admin session from the programme — the platform, configured on screen rather than described.

ServiceNow

ServiceNow Development Demo

Scripting and development on the Now platform, taught at the pace the batch actually moves.

Who is this program for?

Whether you are starting fresh or switching careers, this program is designed to take you to a job-ready ServiceNow role.

0–2 Years Experience

Freshers & Recent Graduates

Start your career in IT with a structured roadmap. Learn ServiceNow from scratch and build real-world projects to become job-ready.

No Coding Required

Career Switchers (Non-IT to IT)

Transition into high-demand tech roles without coding background. We guide you step-by-step from basics to real job skills.

Career Growth Path

Support Engineers & IT Professionals

Upgrade your career from support roles to high-paying ServiceNow Developer or Admin positions with hands-on implementation skills.

Advance Your Skills

Admins & Developers Upskilling

Enhance your existing skills with ServiceNow development, integrations, and real-time projects to unlock better opportunities.

What You Will Achieve After This Program

Learn, build, and prove your skills with real projects, certification, and structured guidance toward job readiness.

Job-Ready Skills

Gain hands-on experience with real ServiceNow use cases

Interview Confidence

Crack interviews with mock sessions and real questions

Salary Growth

Move into a pay band that support and non-IT roles rarely reach

Real Project Experience

Work on industry-based ServiceNow projects

Resume & LinkedIn

Stand out with an optimised profile and project portfolio

Long-Term Career

Build a future-proof career in enterprise platforms

Real Students. Real Results.

From non-IT, career gaps, and freshers to working in top tech companies

Bhavesh Kadu, RizeX Labs learner — Bhavesh Kadu

Rohini J, RizeX Labs learner — Rohini Juwar

Rajat M, RizeX Labs learner — Rajat Modi

Sachin S, RizeX Labs learner — Sachin Suroji

163+ Placements in 2025-26 and counting

Next is you

Every name on this page started where you are now.

Start your story

Frequently Asked Questions

Clear your doubts and get complete clarity before starting your journey with RizeX Labs.

How is this different from the live programme?

It is the same syllabus and the same trainers, recorded. What you give up is the live batch — real-time Q&A, mock interviews and the cohort around you. What you gain is starting today and going at whatever pace suits you.

How long do I have access to the lessons?

Lifetime access to the course content and learning materials. It does not expire, and as the curriculum is updated you get the new content too.

Where do I watch the lessons?

On our learning platform at app.gradxacademy.in. Once your enrolment is confirmed you get your login and the full lesson list.

What does it cost?

Send us the request form on this page and our team will come back with the current price and enrolment details for this track.

Do I need any prior experience?

No. The course starts at the fundamentals and builds up to advanced implementation, so it works whether you are starting fresh or already on the platform.

Do I need a coding background to learn ServiceNow?

No. The admin track requires no coding at all, and the scripting modules build up from fundamentals.

What is the duration of the program?

It depends on the track — from 2.5 months for Essential Training up to 10 months for the Job Ready programme.

Is placement support included?

Yes. Resume building, mock interviews, profile marketing and interview opportunities are part of the programme.

Will I get a certificate?

You receive a RizeX Labs Certificate of Completion, and the track is aligned to the official certification path for this platform.

Can I switch to the live programme later?

Yes — talk to our team and they will tell you what the difference works out at for your track.

Is placement support included with self-paced?

Placement support is part of the live programmes. If that is what you are after, tell our team on the form above and they will explain the options honestly rather than selling you the wrong thing.

Can I ask questions while I learn?

Self-paced is designed to be worked through independently. For structured doubt support, mock interviews and mentorship, the live programme is the right fit — our team will tell you which suits you.

Do the lessons cover real projects?

Yes. The course is built around real-world scenarios and practical implementation, which is how the live programme is taught too.

ServiceNow training you can start today, at your own pace