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Success stories

People who started where you are now

Non-IT backgrounds, career gaps and freshers, now working in enterprise tech. These are their words, published with their consent.

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Individual results vary — see our Disclaimer for how our figures are calculated.

Success story

From Support Engineer to Salesforce Developer — ₹4 LPA to ₹13 LPA

My background was in Mechanical Engineering, and I never imagined I could transition into Salesforce Development. The right guidance, structured learning, and hands-on experience helped me make that transition and build a completely new career in IT.

Mahindra P. Salesforce Developer | Leading Bank GCC

Four journeys, start to finish

Where each person started, what they learned, how long it took, and what changed.

01 Salesforce Support Engineer → Salesforce Developer

From ₹4 LPA Support Engineer to ₹13 LPA Salesforce Developer

Mahindra P.

Mahindra came from a small town near Visakhapatnam and completed his Mechanical Engineering degree.

Like many graduates, he started his career in a support role. He was working as a Support Engineer with a salary of ₹4 LPA, but he wanted to move into a development-focused career.

He discovered Salesforce and decided to take the risk of starting something new. Instead of simply learning Salesforce theoretically, he focused on hands-on development, real-world projects, Apex, SOQL, LWC, and interview preparation.

The transition wasn't immediate. There were challenges, interview rejections, and moments of self-doubt. But he continued.

Eventually, Mahindra successfully transitioned from Support Engineering to Salesforce Development. Today, he is working as a Salesforce Developer with a leading Bank GCC, earning ₹13 LPA.

Career journey

  1. Starting point Mechanical Engineering graduate
  2. Year 1 Support Engineer
  3. Starting salary ₹4 LPA
  4. Transformation Salesforce training + hands-on projects
  5. Skills built Admin, Apex, SOQL, LWC, Development
  6. Career transition Support Engineer → Salesforce Developer
  7. Current role Salesforce Developer – Bank GCC
  8. Current salary ₹13 LPA

What changed

Before After
Mechanical Engineering
Salesforce Development
Support Engineer
Salesforce Developer
₹4 LPA
₹13 LPA
Limited development exposure
Strong development skills
Uncertain career direction
Specialized Salesforce career
Your first job doesn't have to be your final career.
— Mahindra P., Salesforce Developer
02 Salesforce IT Support → Salesforce Developer

He didn't change his degree. He changed his skills.

Rahul S.

Rahul started his career in IT Support. He was already working in the IT industry, but most of his day-to-day work involved support activities. He wanted to move into a more technical and development-oriented role.

The biggest challenge was simple: how do you switch careers when you already have a job and responsibilities?

Rahul started learning Salesforce alongside his work. He began with Salesforce fundamentals and gradually moved into Apex, SOQL, Lightning Web Components, automation, integrations, and real-world projects.

Instead of trying to learn everything at once, he followed a structured approach: learn, practice, build, apply, interview.

After building sufficient confidence and project experience, Rahul started applying for Salesforce roles. His efforts paid off. He successfully moved from an IT Support role into Salesforce Development and began building a career around Salesforce.

Career journey

  1. Background IT graduate
  2. Starting role IT Support
  3. Phase 1 Salesforce fundamentals
  4. Phase 2 Admin + configuration
  5. Phase 3 Apex + SOQL + LWC
  6. Phase 4 Real-world projects
  7. Phase 5 Interview preparation
  8. Result IT Support → Salesforce Developer

What changed

Before After
IT Support
Salesforce Development
Support-focused work
Development-focused work
Limited Salesforce knowledge
Hands-on Salesforce skills
Looking for career direction
Specialized technology career
You don't always need to start over. Sometimes, you just need to build the right skills on top of what you already have.
— Rahul S., Salesforce Developer
03 ServiceNow Technical Support → ServiceNow Developer

From Technical Support to ServiceNow Development

Akash R.

Akash started his IT career in Technical Support. He had experience working with users, troubleshooting issues, and handling support tickets. But after spending time in support, he wanted to move towards a role where he could build solutions instead of only resolving problems.

That's when he discovered ServiceNow. He started learning the platform from the fundamentals: ITSM, administration, scripting, workflows and integrations.

Initially, ServiceNow looked completely new to him. He had to understand both the platform and the development concepts behind it.

With consistent practice, Akash started building applications and working on real-world scenarios involving Incident, Problem, Change, Service Catalog, Client Scripts, Business Rules, Script Includes, GlideAjax, and integrations.

His support experience eventually became an advantage. He already understood how IT support teams work. Now he could automate and build solutions for those same business processes. He successfully transitioned into a ServiceNow Developer role.

Career journey

  1. Background IT graduate
  2. Starting role Technical Support
  3. Phase 1 ServiceNow fundamentals
  4. Phase 2 ITSM + administration
  5. Phase 3 JavaScript + scripting
  6. Phase 4 Business Rules + Client Scripts
  7. Phase 5 GlideAjax + Script Includes + integrations
  8. Career transition Technical Support → ServiceNow Developer
  9. Current role ServiceNow Developer

What changed

Before After
Technical Support
ServiceNow Development
Ticket resolution
Solution development
Manual processes
Platform automation
Limited ServiceNow exposure
Hands-on ServiceNow expertise
Support career path
ServiceNow technology career
The experience you already have can become your biggest advantage when you learn how to apply it in a new technology.
— Akash R., ServiceNow Developer
04 ServiceNow Non-ServiceNow IT role → ServiceNow Developer

She didn't have ServiceNow experience. She started anyway.

Sneha M.

Sneha was already working in IT but had no professional ServiceNow experience. She wanted to move into a technology with strong enterprise adoption, but she wasn't sure whether she could make the transition without previous ServiceNow project experience.

She decided to start from the basics. Her learning journey began with understanding what ServiceNow is, then ITSM, tables and the data model, administration, scripting, development and integrations.

The biggest change came when she stopped treating ServiceNow as just another certification. She started building.

She created applications, implemented business scenarios, practised scripting, and worked with Business Rules, Client Scripts, UI Policies, Script Includes, GlideAjax, REST integrations and ServiceNow development concepts.

Gradually, her confidence improved. She began attending interviews with actual implementation experience rather than simply theoretical knowledge. That helped her successfully transition into a ServiceNow Developer role.

Career journey

  1. Background IT professional
  2. Starting point Non-ServiceNow IT role
  3. Month 1 ServiceNow fundamentals
  4. Month 2 ITSM + administration
  5. Month 3 Scripting + development
  6. Month 4 Real-world projects
  7. Month 5 Integrations + advanced concepts
  8. Final phase Interview preparation
  9. Result IT professional → ServiceNow Developer

What changed

Before After
Non-ServiceNow IT role
ServiceNow Developer
No ServiceNow project experience
Hands-on project experience
Learning technology
Building solutions
Career uncertainty
Specialized ServiceNow career
You don't need to know everything before you start. You need to start, practice consistently, and keep improving.
— Sneha M., ServiceNow Developer

Real Students. Real Results.

From non-IT, career gaps, and freshers to working in top tech companies

Bhavesh Kadu, RizeX Labs learner
NonITBackground Salesforce Fresher
Coming from a non-IT background, I had zero confidence. RizeX Labs guided me step-by-step, and I landed my first Salesforce job in just 4 months.
Bhavesh Kadu
Rohini J, RizeX Labs learner
CareerGap ServiceNow
“The structured learning, real-time projects and Mock Interviews made everything easy to understand. Mock interviews helped me crack my first job.”
Rohini Juwar
Rajat M, RizeX Labs learner
CareerGap Salesforce
“Switching careers felt risky; I was struggling with a career gap, but the RizeX Labs mentorship and genuine placement support made it possible.”
Rajat Modi
Sachin S, RizeX Labs learner
ServiceNow Fresher
“From confusion to clarity — the industry-ready hands-on training roadmap and support system helped me secure a job quickly.”
Sachin Suroji
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