In this masterclass, you will learn how ServiceNow is used by global organizations to manage IT services, automate workflows, and improve operational efficiency. We will break down complex concepts into simple, practical understanding and walk you through real-world use cases across ITSM processes like Incident Management, Change Management, and Service Catalog. You will also get insights into the ServiceNow job market, the skills companies are actively hiring for, and why ServiceNow professionals are in high demand with strong salary growth. By the end of this session, you will have a clear step-by-step roadmap to start your ServiceNow journey and build job-ready skills with confidence. This is not a theoretical session — you will see how ServiceNow works in real scenarios.