Effective date: 1 August 2026
Last updated: 1 August 2026

Issued by
RIZEX LABS LLP
LLPIN: ADA-5473
Registered office and training centre: S. No. 48/25, Ruby Hostel Near, Bank of Maharashtra, Vadgaon Budruk, Pune City, Pune – 411041, Maharashtra, India
Support: connect@rizexlabs.com
Phone: 8767401160

RIZEX LABS LLP provides training and educational services. This policy explains how and when those services are delivered to you after payment.

We do not sell or ship physical products. There is no shipping, courier, or delivery charge on any enrolment. This page is provided because “delivery” for our services means granting you access to training, and payment providers require that basis to be stated clearly.

1. What you receive

Depending on the program you enrol in, delivery consists of one or more of the following:

• A seat in a scheduled live batch, delivered online or at our training centre in Vadgaon Budruk, Pune
• Login credentials to our video learning platform at app.gradxacademy.in and our student portal at portal.rizexlabs.com
• Access to recorded sessions, notes, slides, assignments, and project files
• Addition to your batch communication group for schedules and support
• Mentorship, doubt-clearing sessions, and career support as described for your program

2. Delivery timelines

• Self-paced / recorded course — platform credentials issued within 24 hours of payment confirmation
• Live online batch — admission confirmation within 24 hours; live sessions begin on the announced batch start date
• Classroom batch at our centre — admission confirmation within 24 hours; classes begin on the announced batch start date
• Masterclass / workshop — joining link sent by email or WhatsApp at least 24 hours before the scheduled session
• Corporate training — as per the schedule agreed in the signed proposal or purchase order

Where you enrol in advance of a batch, delivery of live sessions begins on that batch’s published start date, not on the date of payment. Batch start dates are communicated before enrolment and in your admission confirmation.

3. Session recordings

Recordings of live sessions are uploaded to the learning platform within 48 business hours of the session. Business hours are counted Monday to Friday, excluding public holidays. Where a recording is delayed by a technical issue, we will inform your batch group and upload it as soon as it is available.

4. How access is delivered

• Admission confirmation and login credentials are sent to the email address you provided at enrolment.
• Batch schedules, joining links, and updates are shared by email and on WhatsApp using your registered number.
• Please ensure your email address and phone number are entered correctly. Check your spam and promotions folders if you do not see our email.
• Access is personal to you. Credentials must not be shared, as set out in our Terms & Conditions.

5. How long access lasts

Where a program is advertised with lifetime access, that means the operational lifetime of the program on our platforms, with a guaranteed minimum of 18 months from your batch end date. If we retire a program or migrate platforms, we give at least 30 days’ email notice so you can download what you wish to keep. This is set out in full in clause 8 of our Terms & Conditions.

6. What you need at your end

To receive our services you will need:

• A laptop or desktop computer — a smartphone alone is not sufficient for hands-on practice
• A stable internet connection
• A working email address and phone number
• A free Salesforce or ServiceNow developer account, where the program requires one. We guide you through creating this; availability is controlled by the vendor

We are not responsible for a failure to access sessions caused by your own device, connectivity, or incorrect contact details.

7. If you do not receive access

If you have paid and have not received your admission confirmation or credentials within the timeline above, contact us immediately:

• Email connect@rizexlabs.com with your name, registered phone number, program, and transaction or order ID
• Or call 8767401160 during support hours

We will acknowledge within 24 hours and restore access as quickly as possible. Where we are genuinely unable to deliver the service you paid for, clause 6 of our Refund & Cancellation Policy applies.

8. Rescheduled or missed sessions

• If a live session is postponed for trainer unavailability, technical failure, or circumstances beyond our control, it will be rescheduled or a recording will be made available.
• If you miss a live session, the recording is available on the platform as a revision aid. Missing sessions does not extend your program or create a refund entitlement.

9. Physical materials and certificates

Course material is delivered digitally. Certificates of Completion are issued in digital format by email and on the platform. Where a printed certificate or physical material is requested and we agree to provide it, applicable courier charges will be communicated and collected in advance, and dispatch timelines will be confirmed at that time.

10. Support hours

Our support team is available 10:00 AM to 7:00 PM IST, Monday to Friday. Requests received outside these hours are addressed on the next working day.

11. Related policies

This policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, and Privacy Policy.

Contact us

RIZEX LABS LLP
S. No. 48/25, Ruby Hostel Near, Bank of Maharashtra, Vadgaon Budruk, Pune City, Pune – 411041, Maharashtra, India
Email: connect@rizexlabs.com
Phone: 8767401160
Website: rizexlabs.com